Files are securely maintained for 11 years after the last date that professional services were provided.  Files of minors are kept for a period of 2 years after the date the client reaches 18 years of age or 10 years after the last date professional services were provided, whichever is longer.  Files of clients who disclose sexual abuse are maintained indefinitely.

Therapy sessions typically last 50 minutes, leaving the last 10 minutes for documentation/notes. With children this often includes time to talk to parents before and/or after the child’s session.

How you prepare your child/adolescent depends on their age and how many questions they are asking about therapy.  It is ideal for your child/adolescent to be aware that they are going to be attending an appointment with a psychologist. Before your child’s first session, you might describe a psychologist’s job as helping people to talk about and learn about their feelings, or about thoughts that might be bothering them. You can let your child/adolescent know that therapy can help when emotions are getting really big, really quickly, and can be helpful for gaining strategies that could help them feel better over time. It is important to ensure that your child/adolescent knows that they are not going to therapy as a punishment, but rather to help or support them to feel or cope better.  You can support them by telling them you also have questions or concerns about how you can support them, and that you will be involved and learning along the way as well.

A Registered Provisional Psychologist is a psychological professional who has completed the education necessary for registration as a psychologist in Alberta, either a masters or doctoral degree. Prior to practicing as an independent Registered Psychologist, a Registered Provisional Psychologist must complete multiple licensing examinations and complete 1600 hours of supervised practice. Every Registered Provisional Psychologist receives supervision of their practice from a psychologist with at least 5 years of experience, and who has expertise in the area of practice being provided. When you see a Registered Provisional Psychologist, you can be assured of high quality of education, as well as high quality of supervision and consultation in addition to your therapeutic work. Typically, but not always, a Registered Provisional Psychologist fee will be reduced.

Fees will depend on the therapist that you select to see.  The fees set are influenced by the recommended fee schedule set by the Psychologists’ Association of Alberta. As of January 1, 2025 the recommended fee is $235 / 50 min session.

Our group also maintains a 24 hour cancellation notice, which means that we require up to 24 hours cancellation notice for an upcoming session. We have a cancellation policy because we want to ensure that we remain accessible to all clients, and less than 24 hours does not provide sufficient notice to allow another client to book into an empty session. If a client does not provide sufficient cancellation notice, or no shows for a session, a late cancellation or no show fee of $150 will likely be charged to the client.

Most extended health benefits plans will cover psychological services in portion or total, up to a maximum annual amount. Late cancellation and no show fees are the responsibility of the client. Please check with your insurance provider regarding your coverage for psychological services.  

We offer direct billing to the following insurance companies, and you are encouraged to check with your therapist at your initial session to determine if direct billing is an option for you. After payment is received, I will provide you a receipt by email that may be used for reimbursement from your insurance provider.

Payment is processed and required the day of the therapy session. Forms of payment accepted are:

    * E-transfer (directly to your therapist’s email)

    * Credit Card (Mastercard, Visa, through the Jane scheduling portal)

Informed consent from both legal guardians is required for a child of any age to be in the room during a counselling session. Infants and children absorb the emotions around them, and in many cases, the content of therapy involves topics that are best left to the adults to discuss. In addition, it can be challenging for you to be fully present while in the role of caregiver. To keep your session centred on your process, it is important that no children are in the room during your sessions. If this is a concern, please speak to your therapist - we are here to support you and want to make therapy as accessible as possible.